USCutter Warranty and Return Policies

• If you should experience a problem with your machine,go to support.uscutter.com and click the 'Submit a Ticket' button. You will then be prompted to enter your information and describe the situation. Please be specific in your explanation of the problem.
• Our Technical Support Staff will review your ticket and contact you regarding troubleshooting procedures. PLEASE BE PATIENT! Our technicians respond to tickets in the order that they are received. Please reference your original order number.
• If your machine is out of warranty, you will be charged $90.00 flat rate for repairs, plus parts. This amount must be paid in full before the machine can be returned.
  
• Technical Support will assist you in troubleshooting and repairing your machine via phone or internet. If we determine that repair can not be accomplished via these methods, an RMA will be issued. A deposit MUST be paid for any replacement parts at the time the part order is placed. It will be refunded upon our receipt of the defective part. You are responsible for shipping costs to and from our facility.
  
• If a part needs to be replaced, it will most likely be shipped to you via USPS Priority Mail. If you would like your part faster, expedited shipping is available for an additional charge of $39.99 for overnight shipping and $29.99 for 2 day shipping.
• For international parts orders weighing 2 lbs. or less, shipping will $40.00(flat fee).
  
• If your machine requires additional repair, an RMA will be issued to you by one of our technicians. Be advised that your machine needs to be shipped to us in the ORIGINAL BOX with ALL ORIGINAL PACKING MATERIALS. Please include, on a separate sheet of paper, your RMA number, and a detailed list of all the items you are sending back. Failure to adhere to this policy may result in additional charges and/or voiding of warranty. A replacement box can be purchased from www.uscutter.com. The address to send your cutter is as follows: USCutter, 19510 144th ave NE, Ste.C1, Woodinville, WA, 98072.
• You are responsible for shipping costs to return the unit to us. A 20 percent restocking fee will be applied to all units returned for refund or credit.

• PLEASE NOTE: USCutter will only ship to validated addresses. For Paypal accounts, this means we will only ship to a 'confirmed' address you have assigned to your account.
  
• For credit card orders, your billing address must be verified through our address verification system.
  
• PLEASE REVIEW YOUR ORDER CAREFULLY! If an order is placed and shipped incorrectly, the customer will be responsible for the cost of returning the unit to us as well as the cost to ship the correct items.
• INTERNATIONAL CUSTOMERS PLEASE NOTE: USCutter does not offer any international warranty or return policies at this time. International customers purchase at their own risk!
• Customers are responsible for maintaining their billing and shipping information within their online account. If the destination of a package needs to be altered after the package has been shipped, a $15.00 fee will be charged.
• The above stated policies & terms are subject to change at any time without notice.